TIOsoul Shipping Policy
We aim to ship all orders within 1 business day. We aim to ship personalised items within 3-5 business days.
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Turn around time for Custom/special orders will be advised on order confirmation.
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Items are shipped using Royal Mail with various shipping options at checkout.
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Shipping starts from £1.00 for small sized orders and £3.00 for larger orders.
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Many of our smaller items include free Royal Mail 2nd class shipping.
You can find this information in the item description.
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If you have any questions, please don't hesitate to contact us.
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Refunds and Exchanges
We have a 14 day return/exchange policy* You have the right to request a refund or
exchange for up to 14 days after receiving your order.
To be eligible for a refund/exchange, the item must be in the same
condition that you received it, unused and in its original packaging.
To begin your refund/exchange please click the 'Get in Touch' button below.
Once your return has been confirmed we will send you
a shipping label with return instructions.
Returns & Exchanges will be processed as soon as your return has been received.
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PLEASE NOTE: We do not accept returns for personalised/custom orders unless
there has been an error made by TIOsoul.
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DAMAGED ITEMS & OTHER ISSUES
Please inspect your order as soon as you receive it. If there is a problem with your order please contact us within 24 hours using the 'Get in Touch' button below or by emailing hello@tiosoul.co.uk
We endeavour to rectify any issue as quickly as possible.